Furniture Retail Customer Satisfaction with Castle Fortuna Dynamics

How Castle Fortuna Dynamics provides furniture buying customers with a better experience:

 

People like to be remembered – your sales team can see previous purchases and room layouts to help customers make good choices.

 

Everyone’s tastes are different, so all of the product options that are available on any of the furniture you sell can be seen and priced instantly. The all important product specifications are available too.

 

It’s frustrating for customers when they have to repeat themselves and can be awkward for Sales staff when filling in finance forms after already asking for order and delivery details. With Fortuna Dynamics, you only have to ask people for their information once and all forms are then pre-populated.

 

When a customer has made their choice it is important to them that they receive their goods as quickly as possible and that they receive exactly what they ordered. The Fortuna system does this by eliminating all delays, automatically placing the order with the manufacturer with information directly from the approved order to ensure no mistakes and ensuring that the order is delivered as soon as all elements have arrived in the warehouse.

 

Another common frustration for customers can occur when they have been told that their goods will arrive in 6 weeks and after that time they still haven’t heard anything, only to phone in and find there has been a delay. Fortuna Dynamics automatically updates customers of any delays and advises of delivery dates via email. It can also automatically send reminders out regarding pre-payment if required.

 

“In this day and age why do I have to take a whole day off to receive delivery of a coffee table?” With Fortuna Dynamics delivery routes are efficiently planned and you can give a much more accurate time of delivery, so the lasting perception of your service is a good one.

 

When goods have been damaged or need to be returned, customers appreciate an efficient and consistent approach. Fortuna Dynamics provides pre-populated stationery and systems for all circumstances, empowering your staff to deal with problems effectively.

 

To find out more go to www.expertsindynamics.com where we have a brochure, further information and a film of how you can analyse your business.